At Nexiuma, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand our processing and delivery times.
1. Order Processing
2. Shipping Times & Rates
We offer standard and expedited shipping options based on your location.
| Shipping Method |
Estimated Delivery Time |
Cost |
| Standard Shipping |
7-10 business days |
Calculated at checkout |
|
|
|
Note: Delivery times may vary depending on your location and carrier delays.
3. International Shipping
We ship worldwide! International shipping times may vary between 10-25 business days based on your country’s customs processing.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey.
5. Delays & Lost Packages
If your package is delayed or lost in transit, please contact our support team at nexima994pro@gmail.com for assistance.
6. Address & Delivery Issues
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided at checkout.
For any shipping-related questions, feel free to reach out to us at nexima994pro@gmail.com.
📦 Thank you for shopping with Nexiuma! 🌿
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via our chat live
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at our chat live
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexima994pro@gmail.com.
